Frequently Asked Question

4.1: First of all, please click on the menu icon displayed on the upper-left corner of the screen.

4.2: Select the Guardians menu.

4.3: A list of guardians will then be displayed here on the page along with their personal details for reference purposes.

1.10.1.4: Click on the “Edit” in the “Action” section to edit the parent’s details.

4.5: To terminate the service of a guardian, change his/her status to inactive and he/she will be automatically barred from logging into his/her CI App.

4.6: To delete the record of a guardian, go to “Action” and select “Remove” to remove his/her record. Please do note that removed records are not recoverable, hence please do proceed with caution.

7: After finishing all the necessary action to deactivate the parent’s account, tap on the “Save” button to save the process.